Policies/ FAQ

Shipping Policies

When will my order arrive?

I try to mail out orders within 3-4 business day (sometimes less depending on the volume of orders). From there USPS can take anywhere from 2-5 days to get your package to you. *** PLEASE NOTE THAT DUE TO COVID, THE POST OFFICE IS EXPERIENCING DELAYS. THIS MAY ALSO CAUSE DELAYS IN TRACKING.***

If you have preordered an item please read the description in the listing that item to see how long it will take to  receive it. All preorder timelines are a guesstimate and could change based off of my suppliers actions. Please be patient. 

Where's my package?/ Why is it taking so long?/ My tracking has been saying the same thing for a while...

Once your package is dropped off at USPS, I am no longer responsible for it and I unfortunately cannot control what happens to your order once it leaves me. All orders come with tracking and I ask that you contact USPS first to help with your order. If there are still issues, reach out and I will try to help, but I am not responsible for USPS's mishandling of packages, mistakes, or technical difficulties. 

Other Questions

Can I add a personalized card to my order? Can I send it as a gift to someone else?

Yes you can! Just add your items and the card you want to your cart. At checkout in the "notes to seller" box, write your message that you would like in the card. Be sure that you put the gift receiver's address as the "shipping" address. 

 

 

Why does the shipping cost so much for a card?

Unless I am mailing the card to your loved one for you, I ship all cards in a protective plastic sleeve and in a 5" x 7" rigid envelope. This makes the shipping cost more than a normal postage stamp. I want to protect your greeting cards and a rigid envelope helps to better guarantee that.

Wait, how do I get you to mail my cards for me?

It's easy! All information on how I mail cards for you can be found here.

Do you combine shipping if I order more than one item?

Yeap! I package everything together as safely as I can! If you order multiples of the same size print, they may come packaged in the same plastic sleeve to reduce the waste of single use packaging. 

If your shipping feels a little high, contact me and we'll get it straightened out!

Didn't see your question here? Feel free to email it: destineecreatesstuff@gmail.com

Custom Orders

What do I need to do to order a custom portrait?

CUSTOM ORDERS ARE CURRENTLY CLOSED